Withdrawal policy

Customers who are also consumers have a statutory right of withdrawal. Consumers are natural persons who conclude a legal transaction for purposes that can primarily not be attributed to their commercial or independent professional activity.


- Start of cancellation policy-

You have the right to withdraw from this contract within fourteen days without specifying any reasons.

The cancellation period is fourteen days from the date on which you or a third party authorised by you, other than the carrier designated by you, take(s) possession of the goods.

To exercise your right of withdrawal, you must inform us (Westfield Outdoors GmbH, Siemesdyk 60, 47807 Krefeld, email: info@portal-outdoor.com, UK Tel: +44 (0)1425 204446, DE Tel: +49 (0)2151 – 64414-0, Fax: +49 (0)2151 – 64414-19) by means of a clear statement (e.g. a letter sent by post, fax or email) to inform you of your decision to cancel this contract. You may use the attached pro forma withdrawal notice for this purpose, but this is not mandatory.

To comply with the aforementioned fourteen (14) day period, it is sufficient for you to send the statement informing us that you wish to exercise your right of withdrawal before the fourteen (14) day withdrawal period expires.


Consequences of cancelling your order:

If you choose to withdraw from this contract, we shall refund all payments which we have received from you without delay, including shipping costs (except for additional costs arising in the event of selecting a shipping method which is different from the most cost-efficient standard delivery offered by us), no later than fourteen days from the date on which we have received the notice of withdrawal from this contract. The refund shall be issued with the same payment method which you provided for the original transaction, unless otherwise explicitly agreed with you; under no circumstances shall you be charged fees to process this refund. We may withhold the refund until the items have been returned to us, or until you have provided evidence that you have shipped the goods, whichever takes place first.

You must return or hand over the goods to us immediately, in any event no later than fourteen days from the date on which you notified us that you were cancelling this contract. The deadline is met if you send the goods back before the period of fourteen days has expired. You bear the direct cost of returning the goods. You shall only be liable for any diminished value of the products if a test of the condition, characteristics, and functioning of the products shows that the loss in value is due to improper handling on your part.


End of notice of cancellation policy - 

The right of withdrawal does not exist in the case of delivery of goods which, on grounds of health protection or hygiene, are not suitable for returning if their seal was removed after delivery.


Sample withdrawal form

(If you would like to withdraw from the contract, please complete this form and send it back to us.)


I-Koncepts, Portal Outdoor, The Runway, Christchurch, BH23 4FL

Email: info@portal-outdoor.com

I/We (*) hereby give notice of cancellation from my/our (*) contract of sale of the following goods (*)/the provision of the following service (*)


ordered on (*)/received on (*)

Customer name

Customer address

Customer signature (only required for mailed or faxed messages)





(*) Strike through as applicable.


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